Shipping policy

Thank you for shopping with Proxima Nocta. Below you’ll find everything you need to know about our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Please note that during high-demand periods, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–14 business days

Delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.

International Shipping

We offer international shipping to selected countries.

Please note:

  • Customs duties, taxes, and import fees are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Address Accuracy

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at proxima.nocta@gmail.com before your order ships.

Lost, Stolen, or Damaged Packages

Proxima Nocta is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your package arrives damaged, please contact us immediately at proxima.nocta@gmail.com with your order number and photos of the damage so we can assist you.

Delays

While we aim to deliver your order within the estimated timeframe, shipping times are not guaranteed. Delays may occur due to:

  • High order volume

  • Carrier issues

  • Weather conditions

  • Customs processing

We appreciate your patience and understanding.